List of pages to help you get your TV service up and running.
Visit the BT Community, where our customers share their expertise and advice.
Browse the forums or log in to ask a question.
Get help with common problems
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Setting up TV -
Remote control Having an issue with the remote for your BT TV box? Here's all the help you need. Just follow our simple step-by-step guide to quickly fix your problem.
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Problems with TV channels Having problems with your TV channels? Try these simple checks, testing your TV service after each step.
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BT TV Box has stopped working or keeps freezing Help with your BT TV box, including freezing and non-functionality, with straightforward troubleshooting steps to restore smooth and reliable viewing.
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BT TV equipment problems Here's a list of pages that can help you with common TV equipment problems.
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Problems recording on BT TV Get help fixing recording problems on BT TV, including failed recordings, signal issues and unavailable recordings.
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TNT Sports recording problems Find out how to fix any problems you're having with TNT Sports recordings on BT TV or Sky.