List of pages to help you get your TV service up and running.
Help with your BT TV box
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Setting up TV -
Set top box user guides Got a question about your TV box? Find your model on this page for user guides, technical specs and regulatory information.
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BT TV Box has stopped working or keeps freezing Help with your BT TV box, including freezing and non-functionality, with straightforward troubleshooting steps to restore smooth and reliable viewing.
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Problems with TV channels Having problems with your TV channels? Try these simple checks, testing your TV service after each step.
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Recording or sound Help if you're experiencing sound issues or recording issues with your TV Box Pro.
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Accessibility options on BT TV Find out how to use accessibility features on your BT TV box, including Audio Description, subtitles, high-contrast colours and more.
Help with your BT TV remote control
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BT TV remote isn't controlling the TV box Follow our steps to quickly get your BT TV remote to control your TV box.
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Setting up your BT TV remote to control your TV Here's how you can programme your BT TV remote to control a number of functions on your TV, like the volume and channel.
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Reset and pair your BT TV Box Pro remote Reset and pair your BT TV Box Pro remote
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Your BT TV remote is lost or damaged Lost or damaged your BT TV remote? You've come to the right place. Find out how to get a replacement.
Help with Powerline Adapters or Mini Connectors
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Mini Connectors for BT TV Everything you need to know about our Mini Connectors kit, which connect your BT TV box to your BT Hub without the need for wires.
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Powerline Adapters and Mini Connectors user guides Everything you need to know about our BT Mini Connectors kit, which connect your BT TV box to your BT Hub without the need for wires.
Need more help?
Visit the BT Community, where our customers share their expertise and advice. Browse the forums or log in to ask a question.