Fix a problem

What can we help with?

• BT TV equipment problems

  Here's a list of pages that can help you with common TV equipment problems.

• Get help with the BT TV app

  Fix problems logging into the BT TV app and online player.

• Remote control

  Having an issue with the remote for your BT TV box? Here's all the help you need. Just follow our simple step-by-step guide to quickly fix your problem.

• TV box fixes

  Quick fixes if you're having issues, and how to reset your set top box.

• TV channel or picture fixes

  Quick links to help if you're having issues with channels or the TV picture.

• Problems with TV channels

  Having problems with your TV channels? Try these simple checks, testing your TV service after each step.

• Recording or sound

  Help if you're experiencing sound issues or recording issues with your TV Box Pro.

• BT TV error codes

  Look up the error codes you may see on your BT TV service screen, and learn what they mean and how to resolve the issue.

• Powerline adapters

  Help if you're using a Powerline Adapter to connect your BT TV Box to the internet.

• TV PIN

  Reset your BT TV payment PIN, manage parental controls, change your PIN and get help if you've forgotten it. Includes NOW profile PIN support.

• Fix missing Freeview channels

  Lost Freeview channels on your TV? Follow these simple steps to retune your box and quickly restore your channels.

• BT TV Box has stopped working or keeps freezing

  Help with your BT TV box, including freezing and non-functionality, with straightforward troubleshooting steps to restore smooth and reliable viewing.

• On-demand and catch-up TV not working

  Fix problems when watching Catch-up or On-demand players

• Missing On Demand players

  Find out what to do if On Demand players are missing from your BT TV box.