If your BT TV Box has stopped working, is running slowly or keeps freezing, try the steps below.
Check your BT TV service
First, check if there are any problems with BT TV. If there aren't any known problems, you can also test your home broadband connection.
Restart your TV Box
Switch your TV Box off at the mains, wait 10 seconds, then switch it back on.
Check for software updates
- Press Home on your remote.
- Go to Settings and select Information & Reset.
- Select Software Information.
- Select Update Software.
Check your broadband connection
Make sure your broadband is connected and working properly.
Reset your TV Box
If you're still having problems, try a full reset of your BT TV Box.
Important: A full reset will delete any recordings on your TV Box Pro. Other settings will be deleted on both TV Box Pro and TV Box Edge.
TV Box slow to respond to the remote
If your TV Box is slow to respond when you press a button on your remote, the problem could be with the remote control.
On Demand or Catch Up TV keeps freezing
If On Demand or Catch Up TV keeps freezing:
- Check the BT TV error codes if you see an error code.
- Check for network problems in your area and test your home broadband connection.
- Make sure all your cables are connected properly.
- Check your TV Box is using the latest software by following the steps above.