TV help

What do you need help with?

• Getting started

  Get started with BT TV, from setting up your set top box, through to using the BT TV app and other devices to watch HD and Ultra HD channels on your TV.

• Manage and use

  Get help managing your BT TV service, including channels and packages, the TV app and web player, HD and UHD viewing, TV boxes, and live, on-demand, and purchased programming.

• Fix a problem

  Fix a problem with BT TV. There's help for TV box, remote control, channel or picture, the BT TV app and recording or sound problems.

• TV Boxes and Powerline Adaptors

  Easy-to-use guides for TV boxes and Powerline Adapters, to help you get the most out of your TV service.

• Accessibility options on BT TV

  Find out how to use accessibility features on your BT TV box, including Audio Description, subtitles, high-contrast colours and more.