How do I reset my EE TV box?

Select a TV box for more information

1. 

   TV Box Pro

   
1. Switch power off by removing the power cable
2. Press and hold the reset button on the right-hand side of the box
3. Plug the power cable back in whilst still holding the reset button – continue to hold the reset button down, do not release it yet
4. Within three seconds press and hold the power button on the front of the box and hold both buttons
5. Release both buttons a few seconds after the BT logo appears on the TV screen
2. 

   Recordable TV box

   
1. Switch the box off and then back on again. A red light should appear on the front panel.
2. Press and hold the down arrow button on top of your box for five seconds until you see 'Enter Maintenance Mode Y/N' at the bottom of the screen. When you see this, press the standby/power button.
3. After a few seconds you'll see the 'Maintenance Mode' menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings and any personal settings you've made to favourites and playlists. 
If you're still having problems, you can try to reset your box using the following steps, however you will lose any recordings.
1. Choose the Factory reset, delete recordings option - this type of reset will delete your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists
2. The reset will take a few minutes
3. Once done, you'll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset
3. 

   4K Recordable TV box

   
1. Switch the box off and then back on again. A red light should appear on the front panel
2. Press and hold the down arrow button on top of your box for five seconds until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen. When you see this, press the standby/power button
3. After a few seconds you’ll see the ‘Maintenance Mode’ menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings, and any personal settings you've made to favourites and playlists
If you're still having problems, you can try to reset your box using the following steps, however you will lose any recordings.
1. Choose the Factory reset, delete recordings option - this type of reset will delete your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists
2. The reset will take a few minutes
3. Once done, you'll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset
4. 

   Non-recordable TV box

   
1. Unplug then reconnect the mains power to the box. A red light should appear
2. Press and hold the down arrow button on your remote control until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen
3. When you see this, press the standby/power button on the box. You need to press the standby/power button within five seconds, otherwise you’ll need to start from step one again
4. After a few seconds you’ll see the ‘Maintenance Mode’ menu. Choose and select Factory reset using the arrow buttons
5. The reset will take a few minutes. Once done, you’ll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset.