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Manage and use TV

What can we help with?

  • TV channels guide

    Check the channel numbers for your preferred channels on the EE TV service. Listings cover use in Internet and Aerial Modes.

  • Channels and packages

    Explore EE TV channels and packages, including entertainment, sport and add‑ons. Compare what’s included and tailor your TV plan with flexible monthly options.

  • Set top boxes

    Find out about the set top boxes that provide the EE TV service.

  • Accessibility features

    Learn how TV accessibility features like subtitles, audio description, and settings can help you watch and navigate TV more easily.

  • Buy and rent films

    Find out how to buy or rent films on the TV app and website, including how to watch, manage payments, and fix common issues.

  • Chromecast on the TV app

    Stream EE TV to your Chromecast with ease. Follow simple steps to connect, cast your favourite shows, and control playback directly from the EE TV app.

  • Freeview explained

    Freeview is a service that offers free digital TV channels. Freeview channels are available on EE TV through your TV aerial (on the TV Box Pro); you can also watch a selection of subscription-free channels via your broadband internet connection (on the TV Box Pro and TV Box Edge).

  • Adult Freeview channels on EE TV

    Hide or show Adult Freeview channels on your EE TV. Follow simple steps to update parental controls, manage channel visibility, and find help if you’ve forgotten your PIN.

  • About My TV in the EE TV app

    Manage your EE TV content in one place—view favourites, continue watching, access recordings and schedules, and track purchases and rentals from your TV box and app.

Netflix on EE TV

The Netflix app is not supported on some BT-branded EE TV set top boxes. This article explains which TV boxes are affected, how to upgrade your device, and alternative ways to keep watching Netflix.

Find out more about Changes to Netflix

 

discovery+ on EE TV

The discovery+ app is not supported on some BT-branded EE TV boxes. This article explains which TV boxes are affected and other ways to keep watching discovery+.

Find out more about discovery+ on EE TV

 

HBO Max and TNT Sports

HBO Max launched in the UK on 26 March. As part of this update, some TNT Sports and NOW Entertainment experiences have changed.
Here’s everything you need to know.

 

HBO Max and NOW

HBO Max launched in the UK on 26 March. As part of this update, some NOW Entertainment experiences have changed.
Here’s everything you need to know.

Explore the EE TV app and web player, enhancing your viewing experience with easy access to live TV, on-demand content, and seamless streaming across devices

More about the EE TV app and web player.

 

Learn how to access and manage your EE TV purchases via the app or in the web player.

More about Purchases in the app and web player.

 

Find and watch live programmes on the EE TV app through your web browser.

More about How to watch live programmes on the web.

 

Find and watch purchases and rentals on the EE TV app using your web browser.

More about How to watch purchases and rentals on the EE TV app on the web.

 

Find and watch On Demand programmes on the EE TV app using your web browser.

More about on-demand programmes via the web.

 

Download the EE TV Web Player to watch programmes on your Windows PC desktop. Install once, then stream content easily through your browser whenever you press play.

More about download and setup for Windows desktop.

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