Set up the BT TV app on supported devices

Which devices support the BT TV app?

The BT TV app is available on the following devices:

• iPhone and iPad (iOS or iPadOS 15.1 or later)
• Android phones and tablets (Android 7 or later)
• Amazon Fire tablets (Fire OS 7 or later)
• Amazon Fire TV devices (Fire OS 5 or later)
• BT TV Web Player (Windows 10 or later)

Download the BT TV app from your device's app store to get started.

TV and streaming devices

You can also enjoy BT TV on supported TV and streaming devices, including:

• Apple TV
• Amazon Fire TV
• Chromecast-enabled devices
• Samsung TVs

Install the BT TV app directly from your device's app store.

Watch in a web browser

You can also watch BT TV on a Windows PC using the web player. Access it through the BT TV Web Player.

The first time you play content on a Windows PC, you'll be prompted to install the BT TV Web Player.

To install the Web Player:

1. Select a programme and choose Play.
2. Select Download for Windows when prompted.
3. If asked, select Run.
4. Open the downloaded file and select Install.
5. Once the installation is complete, select Finish and Close.

After installation, the BT TV Web Player will launch automatically whenever you play content.

You can cast content from the BT TV app on iOS and Android devices to your TV using a compatible Chromecast device.

Before you start

• Set up your Chromecast by following the manufacturer's instructions.
• Make sure your Chromecast and mobile device are connected to the same Wi-Fi network.
• Check that your TV is set to the correct HDMI input for your Chromecast.

To cast content

1. Open the BT TV app.
2. Select the Cast icon.
3. Choose your Chromecast device from the list.
4. Start watching a programme.

You can start casting before you begin watching or while content is already playing.

When connected successfully, the Cast icon will change appearance to confirm the connection.

While casting, you can use your mobile device to control playback, including pausing, rewinding, fast-forwarding and adjusting the volume.

• You don't need to wait for your BT TV Box to arrive before you start watching.
• Once your order has been confirmed and your BT ID has been set up, you can sign in to the BT TV app or BT TV Web Player and start enjoying the content included with your subscription.
• In most cases, access is available within a few minutes of your order being confirmed, although it may occasionally take a little longer.

For more information on how to sign in and start watching see How to sign in with the BT TV app.

You can register up to four devices to watch BT TV. Devices are automatically registered the first time you sign in and watch content.

Registered devices can include:

• The BT TV app on supported mobile and tablet devices
• The BT TV Web Player
• Chromecast devices

Device limits

• You can register up to four devices to your account.
• You can watch on up to two devices at the same time.
• Once you've reached the maximum number of registered devices, you'll need to wait 30 days before replacing a device.

View and manage your devices

• You can view and manage your registered devices from the settings menu in the BT TV app or BT TV Web Player.
• Your registered devices are displayed by name and device type, making them easy to identify.
• To replace a registered device, go to Device management in the BT TV app or BT TV Web Player.

Can I watch on more than one device?

Yes. You can watch on up to two devices at the same time, subject to your account limits.

How many devices can I register?

You can register up to four devices to your account.

Can I watch before my BT TV Box arrives?

Yes. Once your account is active and you've set up your BT ID, you can sign in and start watching using the BT TV app or BT TV Web Player.

Why can't I install the app?

Check that:

• Your device is supported.
• Your operating system is up to date.
• You have enough storage available on your device.
• You're downloading the app from the official app store.

If you need any further help and support, get in touch.