This article explains which TV boxes are affected, how to upgrade and other ways to keep watching Netflix.
Netflix update their app regularly to make sure users continue to get the best experience. Sometimes this means that older devices, including TV boxes can't support the newer version of the Netflix app.
BT TV boxes affected by Netflix updates
From October, Netflix will update their app which means our 4K Recordable TV box will no longer support it.
After the latest update, none of the below TV boxes will support the Netflix app:
| 4K Recordable TV Box |  |
| Recordable TV Box |  |
| TV Box |  |
If your BT TV box no longer supports Netflix
You’ll need to upgrade to a newer TV box to continue watching Netflix on your TV. Your Netflix subscription won’t be affected, and you can continue to watch on supported devices.
To upgrade your TV box, get in touch - and we’ll guide you through the process.
If you’ve been asked to return your old TV box after upgrading, follow the steps on How to return and recycle your BT equipment.
Need to know
Recordings won’t transfer
If you upgrade your TV box: Any shows or movies saved on your current box won’t be available on your new one.
Other ways to watch Netflix
You can still use the app on smart TVs, tablets, laptops, and smartphones. For a complete list, see Netflix Supported Devices.
To learn more, see About BT TV boxes.