Manage your broadband service

What can we help with?

• About broadband speeds

  This guide explains broadband speeds, the tech behind them, and how to test or improve your connection.

• Health Check

  BT's Health Check service automatically tests your broadband connection to make sure you get the best experience from day one

• Wi-Fi Care

  BT Wi-Fi Care is an automatic service feature included with BT broadband plans, designed specifically to manage how BT Smart Hubs handle home Wi-Fi.

• I'm moving home

  Moving home with a BT package? Not to worry, we're on-hand to make the process seamless. Read our FAQs for information on how to manage your plan.

• Change my BT contact details in My BT

  You can easily update your BT contact details online in My BT. Follow the steps below to update your contact details online.

• BT Parental Controls

  Learn how to keep your family safe online with BT Parental Controls and Activity Monitoring. Set filters, block harmful content, and manage screen time easily.

• Broadband extras or upgrade

  Quick links and steps to add extras or upgrade your broadband.

• Acceptable Use Policy

  We have a few rules on how our services can and can't be used. This policy explains them, what we might do if you break them, and what to do if you've got any concerns.

• Check for firmware updates

  Learn how to check for firmware updates on your BT Smart Hub or Wi-Fi Extender. Follow simple steps to keep your devices up to date and running smoothly.

• IP address

  An IP address is a set of four numbers separated by dots. It identifies your device and the network it’s on.

• Payment options for broadband

  Here are the details of the payment options for your BT bill.

• Complete Wi-Fi Wireless Network Name and password

  Your wireless network name and password are printed on the settings card on the rear of each disc.

• Change the Wi-Fi channel on your Hub

  Step‑by‑step guide to changing your Wi‑Fi password on a BT Hub and improving home network security.

• Turn Wi-Fi on and off on your Hub

  Follow these simple steps to turn your Wi-Fi on or off on your Hub.

• About wireless mode

  The BT Smart Hub lets you tune your wireless settings to deliver the best performance across all your devices.

• Reset my BT Hub to its factory settings

  Follow these simple instructions to restore your Hub to its original settings.