This article explains how BT's Health Check service automatically tests your broadband connection to make sure you get the best experience from day one.
How it works
We'll run some broadband health checks on the day your service is activated to make sure your devices are set up and your connection is working. And if there's a problem, we'll get it sorted quickly. Then we'll test it again a few days later.
You can also monitor your connection yourself, at any time, using WiFi Control Centre in the My BT app.
If we find a problem
If we see that your hub isn't set up correctly, we'll send you a text message with advice on how to fix it. If we find an issue you can't fix, we'll text you the next steps.
We'll let you know if there's an issue in the future
Once your broadband service is up and running, if there's a broadband outage in your area, we’ll send you a text message to keep you informed on when it’s fixed.
If you ever need to check for a network issue yourself, you can use our helpful Service Status Checker.