Discover how to get set up with BT Full Fibre Broadband; find out what the lights on your Openreach modem and hub mean; and get help with common problems, including slow speeds, WiFi performance, and how to check your wiring.
Broadband help
Having issues with our broadband? Our BT Broadband help section can help answer your questions
What do you need help with?
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Full Fibre (Fibre to the Home) -
BT Broadband set up Find out everything you need to know about getting BT Broadband set up. Find information about Complete Wi-Fi, BT Halo and installation.
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Learn about broadband Learn about broadband, how it works, different connection types and speeds, and how to get the best internet experience for your home.
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Manage your broadband service Make the best of your broadband service
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Order and upgrade Find out how to upgrade your broadband or check on your order for new BT Broadband.
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Fix a problem Find fixes for a range of broadband problems, including raising a fault to run a test on your connection. We'll send an engineer if our tests find you need one.
Go back to: Help and support