Managing your NOW Membership

As an BT TV customer, you have more viewing choices than ever with NOW.

NOW is available via a monthly membership, which you can add or remove at any time.

You can watch NOW:

• on your BT TV box where you can record and pause your favourite shows
• on smartphones, tablets or gaming consoles via the NOW app.

Get general information about managing your BT account

Managing your NOW Membership on your BT TV package

NOW is available via a monthly membership. You can add or remove your membership at any time by:

• My BT, or
• if you're a BT Broadband customer with BT TV, logging in to the My BT App, or
• calling us.

Cancelling NOW Membership

Your NOW Membership will automatically renew each month. If you don’t want this, you can cancel: 

• online in My BT or 
• by calling us

Any changes you make will take effect at the end of the 30-day billing period. After cancelling, you can keep watching until the end of that period. No refunds are given. 

Managing your NOW devices

The NOW app is works on hundreds of devices, including smartphones, tablets, Smart TVs and games consoles.

You can:

• install the NOW app on multiple devices, 
• register up to 6 at a time.

You can watch on:

• 2 devices at the same time - as standard 
• up to 3 devices - at the same time id you have NOW Boost or the HD add-on 

If you're watching on an BT TV box, and want to watch via the NOW app, you'll need to leave the NOW channels first. You can then return to watching on your BT TV box.

If you're watching on two BT TV boxes, you can start them in any order. 

You can see which devices are registered in My BT.

Adding or removing devices

If you've reached the maximum number of registered devices, you can remove one or more in My BT.

You can make up to three device changes per month.

Renaming devices

If NOW is installed on two similar devices (for example, two smartphones of the same model) it can be hard to tell them apart. You can rename your devices in My BT to make them easier to identify.

If you forget your NOW username and password

You can reset your login details on the NOW website:

Reset your NOW Password

Changing your NOW email address

To change the email address linked to your NOW membership, contact Now directly:

• visit the My Account page or
• using NOW's live chat

Moving home

If you move home, you’ll be able to continue watching NOW on your devices using the app. Once your broadband and BT TV are set up, you’ll be able to watch NOW on your BT TV box again.

Cancelling BT TV

If you cancel your BT TV package:

• any NOW shows included in your plan will stop on the day your BT TV contract ends 
• any NOW passes you have will be available to watch until your next renewal date

Update your billing address

You can change your contact details using My BT.  

Change your BT contact details