Manage your BT account

Set up Direct Debit billing for your BT account to pay your bills automatically, manage charges easily, and avoid missed or late payments.

Find out how to change your Direct Debit details.

Find information about user guides for phones and calling features.

Tell us an account holder has died - online or by phone - and transfer or close the account. You'll need some details, like their account or phone numbers.

Learn how to claim your BT Reward Card, activate it at purecard.com and check your balance. Understand time limits and what to do if it doesn’t arrive.

Follow our easy-to-use guide to change to a paperless bill using My BT.

This article makes managing your BT phone, TV or broadband package easy. Learn how to upgrade, change, or cancel your plans.

Check what you need to do to leave BT, fees if you are leaving before your contract and date. Instead of leaving BT, you can also ask us to fix problems with your service.