Payments and bills

What can we help with?

• Paying my BT bill

  Simple steps to pay your BT bill or change how you pay it.

• Change your Direct Debit

  Learn how to change your payment date, update bank details or cancel your BT Direct Debit. Follow simple steps and avoid issues.

• View my bill online

  To view your bill online with a My BT account, you'll need a BT ID. Find out how to set up a BT ID login if you don't have one.

• More time to pay your bill

  Struggling to pay your BT bill? Learn how to get more time to pay, set up a payment plan, and avoid service disruption with simple steps.

• Get your bill in alternative formats
• I'm in credit - when do I receive my refund?

  Details on how you'll normally receive your refund within 14 days of your final bill, and you'll get your refund via your last payment method.