Payments and bills

What can we help with?

• Pay a BT bill

  Simple steps to pay your BT bill or change how you pay it.

• Change your Direct Debit

  Learn how to change your payment date, update bank details or cancel your BT Direct Debit. Follow simple steps and avoid issues.

• View my bill online

  To view your bill online with a My BT account, you'll need a BT ID. Find out how to set up a BT ID login if you don't have one.

• Get your bill in alternative formats
• What if I miss a payment date?

  If you don't pay a bill on time, you'll get a late payment charge of £7.50.

• Check a number on your bill

  Found a number you don’t recognise on your BT bill? Follow these 4 simple steps to check the call, understand the charge, and get help if needed.

• Payment processing times

  Knowing how long it takes us to process your payment helps you avoid late fees and keep your service running smoothly. Here's what to expect.

• When will I receive a refund?

  Details on how you'll normally receive your refund within 14 days of your final bill, and you'll get your refund via your last payment method.

• See my recent calls and charges

  To see your recent calls and charges, you can log into your BT account online or in the My BT app.

• Change when I pay my bill

  Change your BT bill payment date in My BT. See how changes to Direct Debit affect your bill and explore monthly payment plan options.

• I want to get paper bills

  This article explains the cost of getting paper bills instead of using My BT, where you can download (as a PDF file) and print your bill at any time.

• VAT and BT bills

  This article answers your questions about Value Added Tax (VAT) and your BT bill.