Payments and bills

What can we help with?

• Paying my BT bill

  Simple steps to pay your BT bill or change how you pay it.

• Manage your Direct Debit

  In this article, we cover how to manage your Direct Debit - changing the payment date and how to change the bank your Direct Debit is paid from.

• View my bill online

  To view your bill online with a My BT account, you'll need a BT ID. Find out how to set up a BT ID login if you don't have one.

• Can I have more time to pay my bill?

  Feel you can't pay your BT bill? Get advice here.

• Get your bill in alternative formats
• I'm in credit - when do I receive my refund?

  Details on how you'll normally receive your refund within 14 days of your final bill, and you'll get your refund via your last payment method.