If you pay by Direct Debit, you can change your payment date online at My BT.
If you pay by Direct Debit
If you pay by Whole Bill Direct Debit, be aware that changing your payment date may make your bill look a bit more complicated. This is because we'll also need to change the date your bill is generated and adjust your charges to ensure you’re still paying the right amount.
For example, if you extend your payment date, we'll have to charge you for the period between the end of your last billing period and the start of your new billing period. This will result in an additional item on your bill.
How do I set up a Direct Debit?
If you already have a Monthly Payment Plan set up, you can change your payment date to any time that suits you. You can do this online at My BT by logging in with your BT ID. You can change your payment date online, up to twice a year.
Alternatively, phone us on 0800 44 33 11 with your account number ready and just follow the instructions. You need to give us seven days' notice to change your payment date.
Other payment methods
These payment methods have a payment due date stated on the bill. This date can't be amended.
You can choose what day you pay your bill if you set up a Monthly Payment Plan, a fixed monthly Direct Debit.
Set up a Monthly Payment Plan online now. You'll need to have your bank details handy.
Please note that we charge for our services in advance. This means your bill will include rental charges for either the next month or the next 3 months, depending on how you pay. You can also check your rental charges online at My BT.
If you don't have a BT ID, create one at My BT. You'll need your email address and account number, which you'll find at the top of your latest bill.
Can I change my billing time period?
You can switch to monthly billing by paying by Direct Debit or setting up a Monthly Payment Plan.
How do I set up a Direct Debit?
If you have a BT package that includes calls and broadband, you can pay monthly or every 3 months. If you have a package including EE TV or BT Mobile, you have to pay monthly.
