Sign in and start watching with the BT TV app

To watch content in the BT TV app or BT TV Web Player, you'll need to sign in using your BT ID. This is the same account you use to manage your BT services online.

How to sign in

Mobile devices

Sign in to the BT TV app to access your subscription, purchases, rentals and personalised content.

1. Open the BT TV app.
2. Select Sign in.
3. Enter your BT ID email address and password.
4. Complete any verification steps if prompted.

Web Player

You can also watch BT TV on a Windows PC using the BT TV Web Player.

1. Open the BT TV Web Player.
2. Select Sign in.
3. Enter your BT ID email address and password.

Sign in problems

If you’re a BT Broadband customer and can’t access the BT TV app, you may need to create a BT ID or link your BT TV subscription to the correct BT ID.

To use the BT TV app, you’ll need to sign in with a BT ID that’s linked to your BT TV subscription.

Create or sign in with a BT ID

1. Go to bt.com/mytv
2. Sign in with your existing BT ID.
3. If you don’t have a BT ID, select Create a BT ID and follow the instructions.

Check your account details

Once you’re signed in:

1. Go to Your details.
2. Select Update my account.

You’ll see one of the following account statuses.

Option 1: You’re the account holder

If your BT TV account is shown and you’re listed as the account holder, your subscription should already be linked correctly.

If you still can’t access the BT TV app, contact support.

Option 2: You’re an account manager

If you’re signed in as an account manager rather than the account holder, you’ll see a message telling you to sign in as the account holder to manage the account.

You can either:

• Sign in using the BT ID belonging to the account holder.
• Request an account holder transfer.

If you request a transfer, a security PIN will be posted to the account holder’s registered address. You’ll need this PIN to complete the process.

Option 3: No account is linked

If no account is displayed, or you’ve signed in with the wrong BT ID:

1. Select Add account.
2. Follow the on-screen instructions to link your BT TV subscription.

I've forgotten my password

Reset your password using the BT ID password reset page.

It can't find my subscription

Check that:

• You're using the correct email address.
• Your BT TV subscription is active.
• Your BT ID is linked to your BT TV account.

If you're still unable to access your subscription, check that your BT ID is linked to your BT TV account.

I keep getting signed out

Make sure you're using the latest version of the app and have a stable internet connection.

FAQs

Can I use the same BT ID across all devices?

Yes. You can use the same BT ID to sign in on all your supported devices.

Do I need a separate login for BT TV?

No. You sign in using your BT ID.

Why am I being asked to verify my identity?

Additional verification may be required to help protect your account.