Pair your BT TV Box and manage recordings with the BT TV app

Pairing your BT TV Box lets you get more from the BT TV app. You'll be able to manage recordings, access personalised features and enjoy a more connected TV experience across your devices.

Check that:

• your BT TV Box is switched on.
• your mobile device and TV box are connected to the same Wi-Fi network.
• you're signed in with the correct BT ID.
• you're using the latest version of the BT TV app.
• you're not connected to a VPN.

If pairing fails:

1. Fully close the BT TV app.
2. Open the app again.
3. Try pairing your box again.

If you're still having issues, try each of the below steps, checking if pairing has worked after each one.

Restart your BT TV Box

A simple restart can often fix pairing issues.

1. Press the power button on your remote to switch your BT TV Box off and back on again.
2. If the box doesn't respond, use the power switch on the back of the TV Box to turn it off.
3. Wait a few seconds before turning it back on.
4. Once the TV Box has restarted, try pairing it with the BT TV app again.
5. If you're using powerline adapters, restart both adapters (at the hub and TV Box ends) and then try pairing again.

Restart your BT Hub

If you're still unable to pair your TV Box, restarting your BT Hub may help refresh the connection.

1. Press the power button on your BT Hub, or switch it off at the mains.
2. Wait a few seconds.
3. Turn the hub back on.
4. When your broadband connection has been restored, try pairing your TV Box again.

Factory reset your BT TV Box

If the problem continues, you can reset your TV Box while keeping your recordings.

1. Press the Home button on your remote.
2. Select Settings from the main menu.
3. Select Factory Reset.
4. Choose Reset and keep recordings.
5. Enter the numbers shown on screen using your remote. The reset process may take several minutes.
6. When the reset is complete, follow the on-screen instructions to set up your TV Box again.
7. Once setup is complete, open the BT TV app and try pairing again.

Check that:

• Your BT TV Box has been paired successfully.
• The recording completed successfully.
• You're viewing the correct BT TV Box in the BT TV app.
• Your BT TV Box is connected to the internet.

It can take a few minutes for changes, such as new recordings or deleted recordings, to appear in the BT TV app. If you've recently made changes, wait a few minutes and check again.

Software updates are usually installed automatically overnight.

You can also check for updates manually:

1. Press the Home button on your remote.
2. Select Settings.
3. Select Software Information.
4. Select Software Update.

If no update is available, your BT TV Box is already running the latest software version.

Yes. If you've replaced your BT TV Box, you'll need to remove the old pairing and pair your new TV Box with the BT TV app.

You'll also need to pair your BT TV Box again after a factory reset.

Make sure you've already:

• confirmed that your mobile device and BT TV Box are connected to the same Wi-Fi network.
• turned off any VPN connection.
• restarted the BT TV app.
• restarted your BT TV Box.
• restarted your BT Hub.
• checked for software updates.
• factory reset your BT TV Box and kept your recordings.

If you're still unable to pair your BT TV Box, you'll need to get in touch.