Email help

Find out about the three types of BT email products: Basic, Standard and Premium email have different features. Access your email through My BT.

Check the OS requirements for using the BT Email app for your device, set it up and enjoy easy access to your emails.

Get help logging into your BT Email account, along with tips on resolving common login issues.

If you do not already have a BT Email address, you’ll no longer be able to create one; this option was withdrawn in October 2022. If you already have a BT Email address, you can continue to create up to 11 additional email addresses.

Find out what BT internet email settings you need to use your mobile device with BT Email

Learn how to add and manage an external email address in BT Email. Follow simple steps to link accounts, send and receive messages, and keep everything organised.

A BT ID is the username and password you need to manage all your BT services online. Read this article to find out how to create and manage one.

This article covers how to delete or gift a BT Email account linked to your own.

This article explains how to keep your BT Email account active and what may happen if you don't use it regularly.

This article explains the most common error messages, what they mean and the quickest ways to fix them.

Log in with your email address to then reset your password

Get help logging into your BT Email account, along with tips on resolving common login issues.

If you can't send or receive emails, here are some simple tips to help you sort the problem out.

https://www.bt.com/help/security/usernames-and-passwords/how-to-create-strong-passwords-and-keep-them-secure

Received a suspicious email claiming to be from BT? Find out how to spot phishing, spam and spoofing emails and what to do next.