Email help

Explore BT Email products, including Standard, Premium and Basic options. Learn the differences in features, costs, and how to manage your email account.

Download the BT Email app to manage your emails on the go. Simple steps to install or update it on iOS or Android devices.

Get help logging into your BT Email account, along with tips on resolving common login issues.

If you already have a BT Email address, you can create up to 11 additional email addresses.

Find out what BT internet email settings you need to use your mobile device with BT Email

Learn how to add and manage an external email address in BT Email. Follow simple steps to link your accounts.

A BT ID is the username and password you need to manage all your BT services online. Read this article to find out how to create and manage one.

This article covers how to delete or gift a BT Email account linked to your own.

This article explains how to keep your BT Email account active and what may happen if you don't use it regularly.

This article explains the most common error messages, what they mean and the quickest ways to fix them.

Log in with your email address to then reset your password

Get help logging into your BT Email account, along with tips on resolving common login issues.

If you can't send or receive emails, here are some simple tips to help you sort the problem out.

Find out why your BT email account may be suspended or deleted, including inactivity, security concerns or missed payments, and how to recover or reactivate your account.

Check whether your BT Email account is secure, and if not, learn how to recover it and prevent a similar issue in the future.

Create strong, secure passwords to protect your accounts. Learn simple tips to avoid common mistakes, use unique passwords, spot phishing risks, and keep your personal information safe online.

Received a suspicious email claiming to be from BT? Find out how to spot phishing, spam and spoofing emails and what to do next.