Download, setup and use the BT Email app
Manage your emails with the BT Email app. Keep your app updated to benefit from the latest security updates, bug fixes and new features.
Download or update your BT Email app
Apple/iOS device users: Download the latest version of the BT Email app from the Apple App Store.
Android device users: Download the latest version of the BT Email app from the Google Play Store.
BT Email app requirements
The BT Email app is available on the following devices running:
- Apple/iOS 16.0 or later
- Android 11 and up
Update to the latest version to stay connected and secure.
Latest app version
| OS | Latest version |
|---|---|
| Android | 25 |
| iOS | 25 |
Older app versions
- Android - 24
- iOS - 24 (no longer available)
Older versions of the app will be blocked over the next few months, so it’s important to update once you receive an invitation.
Logging into the BT Email app
Use your login details when prompted. If you've forgotten or don't know your details, click the Forgot log-in details? link.
If you need more help logging in, check out our page here.
Check out what's new with the BT Email app
Here are a few of the changes you might notice:
A new look icon for the BT Email app on your mobile device.
The Login screen on the BT Email app now matches webmail (email through your web browser).
You'll be asked to enter your email address, followed by your password.
When logging in and for password resets, you may see reCAPTCHA screens.
Problems with downloading or installing the BT Email app
If your device doesn't support the BT Email app, or you're a BT Basic Email customer, you can access your email through a web browser:
- go to BT email
- enter your account details
- read and manage your emails
BT Email app FAQs
Here are some common questions around the BT Email app. If these don't give you the answer you're looking for, why not reach out to our dedicated BT Email app community page.
You can only add extra BT emails to your app (i.e. ones that end @btinternet.com, @btopenworld.com or @talk21.com).
Here's how to do this:
Add an account in the BT Email app
1. Go to Settings > Manage Accounts > Add account.
2. Type in the email address you want to add. If you like, you can write something under Description to remind you which email this is (e.g., "My work email"). You might also want to use the Display Name to set what name is shown on emails you send while using this app (e.g., "From: Jane, Architect").
3. Type in your email account password.
4. Select Save.
To access all the contacts in your email account while using the BT Email app:
- go to Settings -> Contact Source
- select Server Address Book
No, you can only access your email using webmail at https://email.bt.com.
Please use an alternate compatible device, use webmail or an alternative email client (usually built into your device as an email app)
Make sure your device meets the minimum version, uninstall old app and reinstall. Try an alternative device, use webmail or an alternative email client.
Make sure your device meets the minimum version, uninstall old app and reinstall. Try an alternative device, use webmail or an alternative email client.