A BT ID is the username and password you need to log into My BT. Your BT ID gives you access to manage all your BT services online. With your BT ID, you can log into My BT and all BT apps where you can:
A BT ID is the username and password you need to access all your BT services.
With your BT ID, you can log into My BT online and all BT apps to:
- View all your BT products.
- Keep track of your bills and usage.
- Set up and use your BT extras, such as EE WiFi and more.
You may have created a BT ID if you placed your order online at BT.com. If you did, we would have sent you a link to the email address you provided to activate your BT ID.
If a BT customer has given you a free BT Email address, then you’ll have had to set up a BT ID as part of the process to accept the email address you were given.
If you didn’t receive the email asking you to activate your BT ID, or you don’t have a BT ID, it's easy to create one. All you need is your BT account number, which you’ll find in the right corner of any bills we’ve sent you.
About BT ID roles
Every BT ID has an account role attached to it. You’ll either be an Account Holder or an Account Manager, and your role will determine the services and information you can access.