Getting set up

Here's what to expect when our engineers come to your home to set up your broadband services.

Set up your BT internet in 8 simple steps. Watch our short video guides or follow our step by step instructions. Learn more with BT help today.

After your BT Broadband is first turned on, it can take about an hour to 'settle down'. During this settling-in period, you may experience an intermittent connection.

Follow these simple steps to set up your BT Smart Hub 3 and Wi-Fi.

Learn why you should connect your BT Hub to the main socket, avoid extension leads and improve your broadband speed.

To get the most out of Complete Wi-F (included with Halo 3+), you'll need a BT ID and the My BT app. Find out how to get set up.

Learn more about your Broadband Backup and how to set up Complete Wi-Fi. BT Halo customers can also get a Mini Hub if you lose your connection.

Whether you have a Wi-Fi or wired network in your home, here is the help and support you need.

Find information about user guides, manuals and regulatory information for BT Hubs.

If you’re having a BT technical issue or there’s a fault in your service, our Home Tech Experts can help with a home or contactless visit.

This article covers microfilters, which allow broadband to work while your phone service remains active.

Set up your broadband and home wiring for the best performance.

How to check if your new broadband service has been activated and is ready to use.

Yes, on the rear of the case, press the WPS Wi-Fi setup button for about 1 second