If you've just got BT Broadband and have no connection, it may be because your service hasn't been activated yet. In some cases, it can take up to midnight on the day your services go live for your broadband to start working.
To find out your activation date, check your welcome email or letter. Or track your order online.
After your BT Broadband is turned on for the first time, it can take about an hour to 'settle down'. During this settling-in period, you may experience an intermittent connection. This is caused by your BT exchange automatically trying different speeds to find the fastest stable speed your particular line can support.
It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. It doesn't mean there's anything wrong with your broadband. It happens because we run tests to make sure you get the best possible speeds and connection in the long term.
This process can take up to ten days. Please keep your BT Hub turned on at all times so we can continue working on the line and provide the best possible service.