Learn about broadband

What would you like to find out about?

• About broadband speed

  This page provides help with testing your broadband speed and how to improve it; information about your connection speed and what to do if you think the speed is lower than what we told you; and what an ADSL filter is and why you need it to be able to use broadband at the same time as your telephone service for specific types of broadband connections.

• Broadband explained

  BT broadband connection is available through multiple technology types. Find out more details about broadband types: Copper, Part-fibre and Full fibre.

• How Full Fibre is installed

  The visit will normally last about three hours, and you'll need to be in while the engineer's there.

• Wi-Fi signal in your home

  Improve slow Wi-Fi signal issues with five practical steps to boost Wi‑Fi signal, fix common broadband problems and speed up your connection.

• BT Hubs

  Find help for your BT Hub. Set up your Hub, fix problems, manage settings and improve your Wi-Fi with simple guides.

• BT Hub Manager

  The Hub Manager makes it even easier to manage your Hub's settings and to get the best Wi-Fi set-up. It's also easy to see the Hub Manager on all devices.

• Port forwarding

  Learn how to set up port forwarding on your BT Hub, including step‑by‑step instructions to create rules and connect devices on your home network.

• Powerline Adapters with an extension lead

  Check if you can use a Powerline Adapter with an extension lead.

• Add a Powerline Adapter or BT Mini Connector to an existing network

  Find out how to add a new Powerline Adapter or BT Mini Connectors to your existing network.

• Ofcom’s Voluntary Code of Practice on Broadband Speeds

  We conform to the high-level testing principles set out in Ofcom’s Voluntary Code of Practice on Broadband Speeds to calculate our broadband speeds.

• Do I need a special faceplate for Fibre?

  The need for a special faceplate will depend on what type of broadband you're having installed. Find out the details in this article.

• Reverse Domain Name Service (DNS)

  BT Broadband does provide reverse DNS. However, each time you connect to BT Broadband you'll be allocated a different IP address and a different Reverse DNS.

• What speed BT Broadband could give me?

  We're always investing in technology to give you faster broadband speeds. To see how fast you could go, use our broadband speed checker.

• Minimum contract period for BT Broadband

  Find out if BT Broadband has a minimum contract period and what it means for your service. Learn about terms, flexibility and options before you sign up.

• Openreach fibre modem

  Select the equipment that matches what you have at home to get the right advice.

• Can I use any Hub or router?

  No, the Hub needs to be specifically designed to work with fibre broadband

• BT Broadband security and protection

  BT Broadband includes a range of built-in security tools to help keep you and your family safe online. These are available to all customers at no extra cost.

• How is 'Fibre to the Home' installed?

  'Fibre to the Home' means we'll install fibre cables all the way to your home.

• What is interleaving?

  This article explains how Interleaving uses powerful error-correction algorithms to improve broadband speed and stability over long or noisy phone lines.

• Your Switch Over Day

  This article explains your Switch Over day, when we'll switch your copper broadband connection to a fibre one. As long as you've plugged in your new Smart Hub by that date, you shouldn't experience any interruption in your service.

• BT Cloud is closed

  BT Cloud was a data storage service for BT Broadband customers, but it is now closed.

• Switching Credit

  Learn how to switch to BT Broadband and claim up to £300 for early termination fees. This article explains the process, ensuring a smooth transition.