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Terms and Conditions

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  • Ookla Speed Test Prize Draw

    Full terms and conditions for the Ookla prize draw for BT customers running during 5 November 2025 and 31 December 2025.

  • Visitor Privacy Notice

    Learn how BT Group collects, uses and protects visitor personal data when you visit our premises, including security, access, and your privacy rights.

  • Unacceptable Customer Policy

    Our Unacceptable Customer Policy outlines what we consider unacceptable behaviour and the actions we may take if we consider your actions or behaviour to have negatively affected our colleagues or work.

  • EE TV April 2024

    Terms and conditions for BT customers taking a new contract for EE TV on or after 10 April 2024.

  • TNT Sports

    Get clear information on BT’s TNT Sports service, including how it works, contract terms, charges, annual price changes, content availability, and your rights to cancel or make changes.

  • Web Threat Protect

    Read the terms and conditions for Web Threat Protect, including how the service works, how to activate or cancel it, service limits, and how it helps protect your devices and browsing on BT Broadband and Wi‑Fi hotspots.

  • Cyber Threat Protect

    Read the terms for BT Cyber Threat Protect, including features, activation steps, device limits, Norton partnership, data use, and how the service helps protect your devices, identity and online activity.

  • BT Hub Threat Protect

    BT Hub Threat Protect terms and conditions: how the service works, activation, warning pages, blocked sites, device protection, limitations and how to manage settings in My BT.

  • BT Halo 3 and 3+

    Read the BT Halo 3 and Halo 3+ terms and conditions, including details on broadband and mobile benefits, price promise, Keep Connected Promise, and eligibility.

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