What we provide
1. The service we agree to give you is a BT network-based service for BT Broadband customers that helps protect devices (including PCs, laptops, tablets, iPads, mobile devices and smartphones) that connect to your home internet service via a BT hub. It also helps protect you when you access the internet from BT Wi-Fi hotspots in the UK when you log in using your BT ID.
When the service starts
2. The service starts when you activate it via bt.com/turnonbtprotect using your BT ID, unless we turn it on automatically when you buy BT Broadband from us.
Cancellation
3. If you wish to cancel the service you must deactivate it via bt.com/turnoffbtprotect using your BT ID.
Quality of Service
4. Although we endeavour to provide you with the best possible service, we cannot guarantee that the service will never be faulty. However, we will correct all reported faults as soon as we reasonably can.
5. If there is a fault with the service you should contact us. Details of how to contact us can be found at bt.com/contact.
Changes we may make
6. We may occasionally upgrade and/or make improvements to your service. If we do this, we may provide you with instructions that you must follow if required.
Other things you need to know
7. When browsing online, you will be presented with a warning page if you attempt to visit a webpage/site that is categorised as malicious by us or our suppliers.
8. The warning page will advise that the site is malicious and advise you to browse elsewhere. You have the option to 'Continue Anyway' if cookies are enabled, but you will continue to get the warning page if you visit the site again at a later point.
9. BT Web Threat Protect won’t work on iOS devices with iOS 15 or later when browsing on Safari and for some app traffic when iCloud Private Relay is enabled.
Our responsibility to you
10. You acknowledge that individual websites may be categorised as malicious by our third-party supplier. We are not responsible in any way for how particular websites are categorised, or that any website you access, which is not classified as malicious, will be safe to access.
11. If you choose to continue to the site following the warning, you understand this is at your own risk, and we have no responsibility in any way for any loss you may suffer as a result of visiting these websites.