If you're a Halo customer, you can get more from your mobile and home phone.
We'll double your mobile data. And you can choose to add our No Limits plan. Or 5G too when you're in a 5G area.
BT Halo mobile benefits will continue to be available to existing customers who are under contract and already have them. Unfortunately, existing customers cannot add the benefits to their plan for the first time, nor can new BT Mobile customers.
As a benefit of Halo, we'll double the data on your mobile plan. So, if you're on a 6GB plan, you'll automatically get 12GB.
Your basic plan remains the same, 6GB, for example. But you'll be able to see it's been doubled in the Halo benefits section of your bill, in My BT online, and in the My BT app.
All of our SIM Only plans come with SIMs that are 5G ready, so you’re all set to make the most of everything 5G has to offer. You just need to use the SIM in a 5G device and be in a 5G area.
All of our Family SIM plans purchased since 13 November 2020 come with 5G-ready SIMs. To make the most of everything 5G has to offer, you need to use the SIMs in a 5G device and be in a 5G area.
If you bought a 5G handset plan before 1 September 2020 and you're in a 5G area, you can get speeds around 10 times faster than 4G.
You'll get the Halo mobile benefits on every BT Mobile plan on the same account as the Halo broadband plan. It doesn't matter if it's a handset, SIM or Family SIM.
Have a mobile on a different account and want to merge it onto your Halo broadband account? Please call 0330 123 4150 for help with this.
You can also share the benefits with any other BT Mobile customers living in your home by following the steps in How do I share my Halo mobile benefits?
You'll keep your Halo benefits as long as you keep your Halo broadband package. Your double data mobile benefit will automatically update based on the mobile plan you're on.
If you're paying for the Extra Speed 4G/5G add-on, we'll replace this with the fastest 4G speed benefit and give you an even faster speed at no extra charge. And we'll refund any advance charges that you've already paid for the Extra Speed 4G/5G add-on.
Make sure you've downloaded the latest version of the My BT app to get the most out of Halo.
If you’re using an old version of the app, it may not show your double data mobile benefit. However, you can still view your updated benefit by logging into My BT, scrolling down to My Package, and selecting Mobile.