Find out why your BT Mobile bill looks the way it does, including charges for data, calls, texts and extras, plus tips to avoid unexpected costs.
Manage service
What can we help with?
-
Understanding BT Mobile charges -
How can I manage my BT Mobile spending? -
Renewing or changing my BT Mobile plan -
Add-ons If you’re running out of data or minutes, our UK add-ons give you more when you need it.
-
Manage my account Learn how to manage your BT Mobile account either online or with the My BT app. It couldn't be easier to manage your account online.
-
Leaving BT Mobile Leave BT Mobile by requesting a PAC or STAC code to switch providers, check for any early exit charges, and understand how your billing and final account will be handled.
-
Unlock a mobile device Find out how to unlock your mobile phone or tablet for BT Mobile. Learn how to check if your device is locked, get an unlock code, and understand what to do if it doesn’t work. Free unlocking for BT devices.
-
My BT Mobile allowance Find out what’s included in your BT Mobile allowance. Learn about calls, texts, data, roaming and extra charges for premium numbers.
Go back to: Mobile help