Manage service

What can we help with?

• Manage my account

  Learn how to manage your BT Mobile account either online or with the My BT app.

• BT Mobile plan allowance

  Find out what’s included in your BT Mobile allowance. Learn about calls, texts, data, roaming and extra charges for premium numbers.

• BT Mobile add-ons

  If you’re running out of data or minutes, our add-ons give you more when you need it. They’re quick to buy, easy to use and work in the UK and Roam Like Home destinations.

• Halo mobile benefits

  Find out more about how, if you're a Halo customer, you can get more from your mobile and home phone.

• Understanding charges

  Understand your BT Mobile charges. Learn what you’re billed for, why costs may vary, and how to manage your usage and avoid unexpected charges.

• Manage my BT Mobile spending

  Quick links to guides to keep you in control of your mobile spend.

• Renew or change a BT Mobile plan

  Quick links for help to renew your plan or switch to a new one.

• Family SIMs

  Only available for existing BT Family SIM customers - with BT Mobile Family SIM, add up to five SIMs under one plan, share data, and manage everything with one bill. Flexible and cost-effective for families.

• Using Wi-Fi Calling

  Help with using Wi-Fi Calling for all manner of calls, and what will happen if you go out of Wi-Fi range during a call.

• Tethering

  BT Mobile supports tethering so that you can use your phone as a personal hotspot. Learn how it works and what to check before sharing your data.

• About Response by Doro

  Response by Doro is a free service from Doro that connects Doro customers to their emergency contacts when they press the Response button on the back of a compatible Doro phone.

• Leaving BT Mobile

  We're sorry you're thinking of leaving us. There are a few options available to you depending on whether you're planning to switch to another provider or not.