Report or find a fix to landline problems online, check your equipment and explore Digital Voice solutions.
Fix a problem
What can we help with?
-
Problem with my home phone -
Help with nuisance/scam calls Quick links to get help if you're getting nuisance or scam calls on your landline.
-
Report damage to BT street equipment Cables, poles, cabinets and manholes are looked after by Openreach, call us on 0800 023 2023 (option 1) to report any damage.
-
Problems with Battery Back Up Your Battery Backup (BBU) provides at least an hour of broadband service if there's a power cut. Learn how to troubleshoot if you have a problem with it.
Go back to: Landline help