Monitored burglar alarm
If your alarm is showing an error after you've moved across to the Digital Voice or Home Phone Standard service, please get in touch with your alarm service provider.
Other burglar alarms (Digital Voice only)
If your alarm isn't monitored or maintained by a service provider, when moving to Digital Voice please connect the alarm phone connection to the phone port on the back of your Hub.
Health pendants and telecare alarms
Digital Voice
If you have issues with your alarm or telecare service after moving to Digital Voice, please temporarily connect the alarm or health product base unit to the phone port on the back of your hub. Once you've done this, you should immediately contact your service provider to explain the situation by pressing the red button.
Home Phone Standard
If you're without service following the move to Home Phone Standard, place your phone in the main phone socket then immediately contact your service provider to explain the situation by pressing the red button.