What problem are you having?
If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:
Advanced/Essential Digital Home Phone
- Check your batteries are in the handset correctly. They must be rechargeable as explained in the user guide. You'll need to remove the battery cover to check this.
- Make sure your handset is charged
Put your handset into the docking station to allow the handset to charge. The screen should light up and will show if the phone's charging or not. We recommend you charge your phone for up to 16 hours when you first set it up.
If your phone battery was empty, please allow a few moments while it charges up enough to turn on.
Other cordless handset
Check your batteries are in the handset correctly and make sure your handset is charged. Your handset's user manual will show you how to check if your batteries are inserted correctly, how to see if your battery is low and how to charge the handset.
If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on. You could also try using a different set of rechargeable batteries. If this doesn't work, follow the steps below for the handset you're using.
Advanced/Essential Digital Home Phone
Check your batteries are in the handset correctly. They must be rechargeable as explained in the user guide. You'll need to remove the battery cover to check this.
Other cordless handset
Check your batteries are in the handset correctly. Your handset's user manual will show you how to check if your batteries are inserted correctly, how to see if your battery is low and how to charge the handset.
- I'm unable to make or receive calls
If you're having problems making and receiving calls, there are some quick and simple things you can check - I have a problem with my calls
Do your calls keep dropping? Is your call quality poor? Find out what to do
Fix your Digital Voice service with our troubleshooter
Report and fix your Digital Voice problem
If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment.
If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection.
Already reported a fault?
Track your fault, change contact details and appointment times using our fault tracking service.
Still having problems?
Visit our contact pages for other ways to get in touch.