This means you have a voicemail waiting
If you have a Digital Voice handset, press the voicemail button. For all other phones, please dial 1571.
For more information visit Home Phone Voicemail.
If you're having problems making and receiving calls, there are some quick and simple things you can check.
Do your calls keep dropping? Is your call quality poor? Find out what to do.
Your handset won't switch on, won't charge or won't ring? Find out what to do.
If you're seeing or hearing a message, there are some quick and simple checks you can make to help you understand what the message means and what you need to do next.
Some devices can show errors or stop working after you move to Digital Voice. This includes home extension sockets, burglar alarms and health pendants. Here's how to get each device working again.
Many of our customers with broadband connection problems find that the following steps help.
Find out more about how Digital Voice service can support two calls at the same time.
If your problem isn't listed, you can use our online troubleshooter to test your connection, report a fault with the network and fix a wide range of Digital Voice problems.
If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment.
If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection.
You'll need a BT ID to log in:
It's easy to run tests, report a fault, fix problems and book an engineer online using our troubleshooting tools. To do all this, you just need a BT ID to log in.
As well as allowing you to report and fix faults, a BT ID can also be used for online billing and for accessing other online services and inclusive extras.
It's quick and easy to set up using an email address and your BT account number: Create a BT ID
Already have a BT ID but forgotten your login details?
Have a problem with your Home Phone Standard service?
For more information on how to fix issues with your Home Phone Standard service visit: Home Phone Standard fix a problem.
Already reported a fault?
Track your fault, change contact details and appointment times using our fault tracking service.
Still having problems?
Visit our contact pages for other ways to get in touch.