Home Tech Experts

For speedy resolution, first check out our Online troubleshooter. This will solve most straightforward problems.

If this doesn’t solve your broadband or Wi-Fi problem and we believe the fault is within your home, we’ll send a Home Tech Expert to resolve it within a 2-hour slot to suit you, at no extra cost.

Yes. If you have Halo, a Home Tech Expert set-up visit is included in your service. When you place your order, you can select an appointment in a 2-hour slot 7 days a week.

If you don’t have Halo, you can still book a Home Tech Expert visit as part of an order or if you're moving house to help you get set up.  There will be a one-off £40 charge.

Yes. A Home Tech Expert can help you do things like set up your TV box and sort out your channel settings. If you have Halo, this is included in your service and can be selected when you order EE TV.

If you don’t have Halo, you can still book a Home Tech Expert visit as part of your order or, if you're moving home, to help you get set up. There will be a one-off £40 charge for one TV, or £60 if you need two TV boxes setting up.

You can book your appointment for a 2-hour slot that works for you, 7 days a week.  Your Home Tech Expert will arrive during the 2-hour window.

How long the visit takes will depend on the issue. A typical visit takes 30 to 45 minutes, but it could be more or less depending on what work needs doing.

After your appointment,  your Home Tech Expert will call to check everything’s working fine. This will be later on the same day as your appointment. They can answer any other questions you have or give further advice then.

If you have Halo, you’ll get a Home Tech Expert check-up every year to make sure your Wi-Fi connection and TV are optimised for the best possible experience.

If you have Halo, as part of your service, you will be offered a yearly check-up of your BT home tech.

Your Home Tech Expert will help with things like:

• Locating your Smart Hub to get the strongest Wi-Fi signal.
• Setting up the My BT app and running a connection speed test.
• Identifying coverage gaps and advising on the best solutions.
• Reviewing BT security services to make sure your devices are protected online.
• Managing your family’s screen time and keeping your kids safe online.

You can change or cancel your appointment any time before your Home Tech Expert arrives.

Visit www.bt.com, select Track your order, hover over MyBT, and follow the on-screen instructions to amend or cancel your appointment.

Or call us on 0330 123 4150, and we'll help you reschedule. We're open every day from 9 am to 6 pm.

On the day of your appointment, your Home Tech Expert will call you shortly before your booking to check it's still convenient. If you need to, you can change the time during this call or contact us at the number above.

Ideally yes, because sometimes in order to fix whatever issue you're having your Home Tech Expert will need your permission to do the necessary task.

If you can't be there, you'll need someone who is over 18 and able to make decisions on your behalf to be home. If that isn't possible, please change your appointment to another time.