Your BT Virtual Reward Card is pre-loaded with money and works anywhere Mastercard® is accepted. It's all digital so it's safer than sending a physical card. It’s our way of saying thanks for choosing BT.
If your order is eligible for a Virtual Reward Card, we'll let you know in your order confirmation email, or you can check your rewards in My BT.
Where can it be used?
It works just like a debit card. It’s pre-loaded with a balance and can be used online or over the phone, wherever Mastercard® is accepted until the balance runs out or the card expires.
You can’t use the card for:
- self-service machines (things like pay at pump, car parks or train ticket machines)
- subscriptions or automated payments
- cashback or ATM withdrawals
- foreign cash exchanges
- gambling services
- transferring funds to a bank account or paying off credit card bills
How to claim your BT Virtual Reward Card
Once your BT service is up and running:
- Go to Claim your BT Reward Card.
- Log in with your BT ID and password.
- If you’re eligible, fill in the form.
- We’ll send your digital card within 30 working days.
Activate your BT Virtual Reward Card
Once you get your card, we’ll email you with activation details. When you’ve got this:
- Visit bt.purecard.com.
- Enter your activation code and 9-digit card ID (these are on the email we sent with your virtual card)
- Follow the steps to complete your account set up
- You’re ready to shop.
If you're stuck, check out our How To Register Guide.
You can download the Pure Card app or go to bt.purecard.com to track your balance at any time.
Use it or lose it
Once you get your card, you’ve 3 months to activate it, and 12 months to spend the balance before it expires. So, treat yourself on us and don’t miss out.
Not received your Virtual Rewards Card?
We'll send it by email. It can take up to 30 days from your claim to get your Virtual Reward Card, if you’ve still not received it after this, email info@cardholdersvs.com for help.
Rewards Card not working?
If your card is being declined:
- Check the retailer you’re using accepts Mastercard®.
- Check the balance on your rewards card using the Pure Card app or going to purecard.com.
- Email bt@purecard.com or call 0344 879 1068 to speak to the Card Services team.