Fix problems watching TNT Sports on Sky

If you've recently ordered TNT Sports, it can take up to 24 hours for your channels to become available.

Make sure:

• your Sky viewing card was in your box when you ordered TNT Sports
• other satellite channels you subscribe to are working
• your viewing card is paired with your Sky box

You can also restart your Sky box and try the TNT Sports channels again.

If your other satellite channels aren't working either, you'll need to contact Sky.

If you ordered TNT Sports more than 24 hours ago and still can't watch it, get in touch.

Your Sky viewing card may need to be paired with your Sky box again.

Try re-pairing your viewing card. If that doesn't fix the problem, restart your Sky box and try again.

For more information about Sky viewing card errors, visit Sky viewing card help.

This means the viewing card in your Sky box is no longer valid.

Insert your new viewing card in the direction shown by the arrows, with the gold chip facing down.

If you haven't received a replacement card, you'll need to go back to who arranged the replacement.

If you've inserted the new card and the message is still showing:

1. Make sure the new card is paired with your Sky box.
2. Restart your Sky box.
3. Try watching TNT Sports again.

If you're still seeing the message, you can get further support from Sky.

If you've received a replacement viewing card, insert it into your Sky box with the gold chip facing down.

If that doesn't fix the problem, get in touch.

This means your viewing card needs to be paired with your Sky box.

Re-pair your Sky viewing card

To watch TNT Sports, your viewing card must be paired with the Sky box you're using.

Try re-pairing your viewing card.

You can also get in touch for help. You'll need:

• your Sky viewing card number
• your Sky box version number
• your Sky box serial number

How to find your viewing card number and box serial number

You can find your viewing card number using your remote:

• For Sky Q press Home on your Sky Q remote, select Settings, then select System Information
• For Sky+ HD press Services on your Sky+ HD remote, select Settings, then select System Details

To find your Sky box serial number:

1. Press Home on your Sky remote
2. Go to Settings then select System info.
3. You'll find your Sky box serial number here.

If you could previously watch TNT Sports but you've received a new viewing card from Sky, we'll need your new card details.

If you're a Sky Q customer, get in touch and we'll update your viewing card.

Have your old and new viewing card numbers ready. You'll also need either:

• your BT ID and password, or
• your BT account number and postcode

If your Sky box says No satellite signal is being received or No signal found, there's a problem with the satellite signal reaching your box.

This can be caused by:

• bad weather
• something blocking the satellite dish
• cabling problems
• the satellite dish being out of alignment
• wear and tear

If the problem doesn't go away, you'll need to contact Sky for help with your Sky box or satellite dish.

Although you can buy TNT Sports from us, we don't install or maintain your satellite equipment.

For more help, follow Sky's troubleshooting for satellite signal problems.