Security

What do you need help with?

• BT Broadband security and protection

  BT Broadband includes a range of built-in security tools to help keep you and your family safe online. These are available to all customers at no extra cost.

• Parental controls

  Quick links to help you set up and manage BT Parental Controls for your BT Broadband connection.

• Cyber Threat Protect

  Quick links to get help with Cyber Threat Protect to keep you and your connected home secure when online.

• Web Threat Protect

  Quick links to learn more about, set up and use Web Threat Protect.

• Hub Threat Protect

  Learn how to protect your home Wi‑Fi and every connected device with built‑in security on the BT Smart Hub. Hub Threat Protect automatically blocks online threats.

• Security products

  Quick links to get help with Cyber Threat Protect, Web Threat Protect and using Call Protect with Home Phone, using parental controls and Wi-Fi access controls.

• Two‑factor authentication

  Learn how BT’s two‑factor authentication works to keep your account secure, including how to set it up, use it, and fix common issues.

• Information on scams

  Quick links to find out if an email from BT is genuine, how to complain about nuisance calls and texts, information to help protect you from scams, and how to report a scam.

• Report abuse and phishing

  Find out how to report abuse or phishing so you can help us protect other users. We want all our customers to have a positive online experience, but unfortunately, some people misuse our network.

• Security advice

  Quick links to help you create strong passwords and keep them secure, and create and manage your online usernames and passwords.

• Help removing malware

  Our Security, Trust and Safety team may have contacted you by letter after detecting malware on the broadband connection. This page explains what malware is, how to remove it, and what to do next.