Roam Like Home lets you use your mobile abroad in 47 destinations without paying extra roaming charges. Instead when you’re roaming.......
Roam Like Home lets you use your mobile abroad in 47 destinations without extra roaming charges. When you’re in a Roam Like Home zone, you can use your plan allowance for data, calls and texts to the UK and other included destinations. You can also receive calls and texts free in these zones:
| Roaming | Countries included |
|---|---|
| Zone 1a | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City |
| Zone 1b | Canary Islands, French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Jersey, Liechtenstein, Martinique, Mayotte, Norway, Reunion, Saint Barthelemy, Saint Martin, San Marino, Switzerland |
Before using Roam Like Home, make sure roaming is enabled on your account and phone. To check your roaming is switched on, go to your settings on My Mobile.
- Calls and texts (SMS) back to UK landlines and mobiles from Roam Like Home countries.
- Calls and texts (SMS) to landlines and mobiles in the same Roam Like Home country as you're roaming in.
- Calls and texts (SMS) to landlines and mobiles from any Roam Like Home country to another Roam Like Home country, excluding anything made from the UK.
- Data usage.
- Once your allowance is used up, we will charge any further Roam Like Home events at UK at out-of-plan rates until the allowance renews.
- Calls and texts received while roaming are free.
- Calls to 150, 151 and 154 are free.
- Calls to numbers starting 0800, 0808, 0500 are free.
- Calls to 1571 are free.
Fair Use Policy
If your plan includes 20GB or more of data, we may apply a surcharge if you use more than 15GB while roaming in a single billing period.
What's not included?
- Any calls and texts (SMS) made from the UK to any country overseas. Regular international call and text prices from the UK apply.
- Calls and texts (SMS) sent to the rest of the world while roaming in Roam Like Home countries. We will charge the roaming price for calls or texts to the rest of the world.
- Calls to UK service numbers, which are calls not linked to a specific locality (with a prefix of 084, 087, 09 and 118).
- When roaming in Northern Cyprus, you may connect to a Turkish network. As Turkey isn't in the EU and isn't a Roam Like Home country, we will charge you for any roaming usage.
- Calls to a UK personal number. These are UK numbers prefixed with 070.
- Picture messaging (MMS).
- Broadband Backup free data.
You can find out more about call charges abroad and the Fair Use Policy in our Price Guide.
The My BT app is an easy way to keep track of what you're using and see how much data, minutes and texts you've got left in your plan. The usage bars on the app will show Roam Like Home usage.
You can also view your recent usage through My BT online. You'll see any roaming charges in the Roaming section of your bill.
If you go over your allowance, we will charge you the UK out-of-plan rates. We will send you a notification alert if you exceed 80% of your usage allowance, and another when you have reached your usage allowance. If you want to increase your allowance for when you're roaming, you can either:
- upgrade your mobile plan to get a bigger allowance
- or boost your allowance with our BT Mobile UK add-ons
You should only need to buy an add-on when you're about to exceed the allowance on your UK mobile plan.
It's best to refer to our Price Guide.
If you're in a Roam Like Home country and connected to that country’s network, you can benefit from Roam Like Home. If you're on a cruise ship at sea, your mobile may connect to a maritime satellite service. If that’s the case, you will get charged at Roaming zone 9 rates.
To avoid maritime roaming charges, we recommend that you wait until you've landed and connected to the land network, which means if it’s in a Roam Like Home country and connected to that country’s network, you can benefit from Roam Like Home.
Some cruise companies have a mobile network on the ship which connects to an overseas network. So effectively, the cruise ship acts as a node for that country’s network. For example, the cruise ship's network could be connected to the USA network, and any roaming charges incurred using it will be shown on the bill as roaming events from the USA and charged accordingly.
You can find out more about call charges abroad in our Price Guide.