How much notice do I need to give?
To stop your phone service you'll need to give us a minimum of 14 calender days' notice.
If you want to stop the service before then, you'll be charged for the remaining days.
For example:
If you tell us on 1 November that you want to stop your service on 10 November:
- Between 1 November and 10 November, you'll be charged as normal
- Between 11 November and 14 November, you'll be charged for the rest of the 14-day notice period.
- You should receive your final bill by 20 November (within 10 days of the stop date).
If you tell us on 1 November that you want to stop your service on 15 November:
- You're giving the required 14-day notice period, and will continue using the service until it ends.
- You won't be charged for any period after 15 November.
- You should receive your final bill by 10 December (within 10 days of the stop date).
Exceptions to the 14-day minimum notice period
- You don't need to give us notice if the account holder has passed away. The BT account holder has passed away- what do I need to do?
Changing the stop date
You can change your switching date if you need to, as long as it's not too close to the completion date.
Just give us a call.
Further information
- Questions about my final BT bill.
- What’s this cancellation fee for?