Manage your landline service

What can we help with?

• Need another phone line

  Already have a BT phone line? Find out how to order an additional line, check pricing, and get help setting up a second landline for your home.

• I'm moving home

  Moving home with a BT package? Not to worry, we're on-hand to make the process seamless. Read our FAQs for information on how to manage your plan.

• Change or cancel my services

  Find out how you can make a change to your BT services - TV, landline services and calling plan.

• Notifying us of a bereavement

  Tell us an account holder has died - online or by phone - and transfer or close the account. You'll need some details, like their account or phone numbers.

• International options

  This article is about Friends & Family International and International Freedom, which may save you money if you want to make international calls from your landline.

• Cancel BT Answer 1571

  Learn how to cancel BT Answer 1571 voicemail quickly and easily. Follow simple steps online or call us to remove the service from your landline.

• Make a reverse charge call

  Simple steps and costs for making a reverse-charge call (also known as a collect call).

• Premium rate service call barring

  Information about setting up and managing premium rate service call barring on your landline.

• Texts from 81192

  Text messages from 81192 are genuinely sent by BT. It's one of the ways we keep you up to speed with what's going on.

• Sign up to be ex-directory

  Find out how to sign up for BT’s Ex Directory service to keep your landline number private. Simple steps to protect your details and maintain confidentiality.

• About Choose to Refuse

  Choose to Refuse lets you put a stop to nuisance or unwanted calls by preventing them from reaching you.