Ordering a BT Home phone service
BT Digital Voice is available with our home broadband and TV packages, as well as our calling plans.
When you place your order, we’ll need the phone number or postcode of the property where you want the new line. We use this information to determine whether there is an existing BT line we can activate or if you will need a new line.
We don't provide a handset with your home phone order, but we have a wide range of phones available for purchase online.
Home Phone with Broadband
BT Digital Voice is available with our home broadband and TV packages, as well as our calling plans.
Keeping your phone number
If your telephone service is with another company (for example, a cable provider), we can usually transfer your number to BT. We’ll confirm during your order if this isn’t possible.
All you need to do is tell us:
- the company you're using
- the telephone number you want to keep
Place an order for BT Home Phone.
Connection charges may apply.
Home phone without broadband
BT Home Phone standard is available where you can't get fibre broadband and is ideal if all you need is a phone line.
If you want to place an order for this you'll need to call us.
Connection times
We may be able to reactivate the line remotely but in some instances we may need an engineer to connect you.
Want to transfer your number?