Here are some answers to help you

• Track your order

  Check the status of your order by logging in with your BT ID, or your order reference and postcode.

• What happens after I place my broadband order online?

  Find out more about ordering and installing BT Broadband.

• When will my BT Hub be delivered?

  Your BT Hub will be delivered by Royal Mail either the day before your services go live, or on the day itself. Find out how to track your order.