Tips for using Hybrid Connect
How do I know I'm using Hybrid Connect?
The light on your Smart Hub 2 will turn purple, and the signal bars on your Hybrid Connect will turn white.
This might happen because your BT Broadband is new, and your service isn't live yet.
Or there might be a problem with your broadband. First, please check that the broadband cable is probably connected to your Smart Hub 2. If it is, troubleshoot your broadband or call us at 0330 123 4150.
Where should I put my Hybrid Connect?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an Ethernet cable. But it can connect to the hub without it. So if you’ve set up Hybrid Connect and your 4G signal isn’t strong enough, it’s time to try moving your device to another location. Your Hybrid Connect device will then connect to your Smart Hub using wi-fi.
Look for a location that’s:
- Well ventilated
- Raised up from the floor
- Away from other electronics
- Near a plug and a window
- Relatively close to your hub
The lights on the device will tell you when you’ve found a good spot. The central light should turn blue and the 4G signal icon should have as many lit-up bars as possible.
If your 4G signal isn't strong enough, try moving your Hybrid Connect away from your Smart Hub. You're looking for a place where as many of your signal bars light up as possible.
If your central light turns orange, you're starting to move your Hybrid Connect too far from the Smart Hub and may want to move it a bit closer.
If your central light turns red then your Hybrid Connect is definitely too far from your Smart Hub - try another location that's closer.
If your Hybrid Connect can't pick up a 4G signal contact us on 0800 800 150.
How fast will my connection be with Hybrid Connect?
Hybrid Connect uses the EE mobile network, your speed might vary depending on the mobile signal to your Hybrid Connect and how busy the network is.
Will Hybrid Connect affect my landline or EE TV
Unfortunately, when you're connected via Hybrid Connect to the mobile network, your Digital Voice landline won't work. If you have to make a call you'll need to use your mobile.
Any extra TV channels (subscription channels) you get through your set top box won't work either.
But you can still watch this content on your TV app.
Freeview channels and streaming channels aren't affected by Hybrid Connect.
What do the lights on my Hybrid Connect mean?
|
Colour/ Shape |
What it means |
|---|---|
|
Solid green circle |
Your device is starting up. |
|
Flashing green circle |
Your device is not paired to your hub. Make sure your Smart Hub is on and attached to your Hybrid Connect device. |
|
Solid blue circle |
Your device is paired with your hub. |
|
Flashing blue circle |
Your device is pairing with the hub. |
|
Solid orange circle |
Your device is too far from the hub. |
|
Solid red circle |
There's a problem. Restart your device, and if the light is still red get in touch. |
|
Flashing red circle |
Your device cannot connect. Try moving Hybrid Connect. If you still cannot connect to the mobile network, contact us. |
|
Solid white circle |
Firmware update required. Disconnect the Hybrid Connect from the Hub, then perform a Factory Reset on the Hybrid Connect by pressing the pinhole reset button on the back for 15 seconds. Once the circle starts flashing green, connect the Hybrid Connect to the Hub via Ethernet and then leave for 30 minutes to set up. |
|
Solid blue bars |
Your device has a strong mobile signal (two or three bars are good). |
|
Flashing blue bars |
Your device is connecting to the mobile network. |
|
Partially blue bars |
Your mobile signal is not strong. |
|
Solid white bars |
Your device is using mobile data because your broadband is not working (two or three bars are good). |
|
Partially white bars |
Your mobile signal is not strong. |
|
Solid red bars |
There's a problem with your device. We'd like to help, so please get in touch. |
|
Flashing red bars |
Your device cannot connect to the mobile network. |