Lost or stolen your BT phone? Call 0800 800 150 from any phone to bar your SIM, block your device, and order a replacement SIM. Activate it when it arrives to keep your number.
Fix BT Mobile problems
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Lost or stolen mobile -
Problem with my BT Mobile SIM Quick fixes for the most common BT Mobile SIM issues.
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Understanding charges Understand your BT Mobile charges. Learn what you’re billed for, why costs may vary, and how to manage your usage and avoid unexpected charges.
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Report a lost or stolen phone If your phone is lost or stolen while travelling, here are some simple steps to follow: first, contact us.
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I've got a problem using BT Mobile abroad Fix any problems you have using your phone abroad and find out what to do if your phone's been damaged, lost or stolen.
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Problem with a BT Mobile order Help if you have issues with your mobile delivery or need to order a replacement SIM.
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Track your mobile repair Use our interactive tool to track the progress of your mobile's repair
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Fix Wi-Fi Calling issues Having trouble with Wi-Fi Calling on BT Mobile? Learn how to fix common issues, check settings, and get your calls working over Wi-Fi.
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Fix problems using EE WiFi Fix problems using EE WiFi hotspots with your BT Mobile.
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