There are certain places around the UK where other telecoms providers have exclusive rights to provide telephony and broadband services. As a result, we're not able to offer all BT services there.
The main example of this is Hull, which is served by Kingston Communications (Kcom). There are also other, more recent housing developments where the property developer has given sole rights to another network provider to provide landlines and broadband. The other providers laid their own cables while the property was being built, and we're unable to access those cables or install our own. Although we can't provide you with a BT landline, BT Broadband or EE TV, you can still order BT Sport or BT Mobile.
If you had BT services at your old address and we can't supply them to your new one, you won't be liable for any termination charges.
If you don't know who your provider is, then get in touch with your landlord or the developer. Any arrangements like this should be covered in any contract or agreement. If you weren't aware of this, start by raising any concerns with your landlord or developer. If you want to take it further, then contact your local council, MP or Ofcom.