Digital Voice FW500 hybrid phone

How it works

Your FW500 works with your Digital Voice service by connecting to your Smart Hub. If there’s a power cut or broadband outage, it switches to its built-in SIM so you can make emergency calls over the mobile network.

Important things to know

• Keep it plugged in - Always keep your FW500 plugged into the green port on your Smart Hub and plugged into a power socket. This keeps the battery charged for emergencies.
• Emergency use only - The SIM comes with a limited number of minutes. Use it only when needed. You can always call 999, even if your minutes run out.
• Your mobile number - Find your FW500's mobile number on the leaflet in the box. Keep it safe.
• Signal strength  Check the signal indicator and keep the antenna upright.

Battery life

• Up to 8 hours on standby
• About 1 hour of talk time during an outage

What happens during an outage

• If there's a power or broadband outage, any active calls will drop.
• You can then use your FW500 to make emergency calls over the mobile network.
• If the power comes back while you're on a call, it will continue on the mobile network. When you hang up, the phone switches back to Digital Voice.
• If someone tries to call your landline number during an outage, they'll reach your voicemail or hear an engaged tone.