Usernames and passwords

What can we help with?

• Can't log in

  Problems logging into My BT? Get help with simple solutions to get you back into your My BT account.

• Forgotten My BT login

  Follow our helpful advice on what to do if you forget your username or password and can’t log in to BT’s online services.

• Log in issues

  Get help with your username and password if they're not working. There's also help for other problems logging into your BT Email.