This article provides you with help if you need or want to cancel an order you've placed with BT. You can cancel your BT package at any time within 14 days of your service start date or your equipment delivery—whichever is later.
Fix a problem
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Can I cancel the BT package that I've ordered? -
I received a termination notice You'll have received a termination notice because you haven't paid a bill. Follow these steps to resolve the issue.
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My Direct Debit hasn't been taken Here, we explain the possible reasons your bank might not allow us to process your payment.
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What if I miss a payment date? If you don't pay a bill on time, you'll get a late payment charge of £7.50.
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Avoid being disconnected Find out how BT’s Protected Services Scheme can help you avoid disconnection if you can’t pay your bill due to illness or exceptional circumstances. Learn how to join.
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Mis-selling Information about mis-selling, what you can do about it, and the help available.
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What is slamming? Find out what slamming is and why it happens. Learn how to spot it and what steps to take if your service is switched without permission.