Keeping you and your family safe online

As you and your family spend added time online, we’ve got the tools and expertise needed to keep you protected.

Keeping you and your family safe online

As you and your family spend added time online, we’ve got the tools and expertise needed to keep you protected.

Working from home? Worrying about the kids being online all day? You’re not alone.

You’re spending more time online than ever before

Online shopping. Video calling loved ones. Browsing social media. Working from home. They’re all part of our daily routines right now.

    Get alerts if you’re about to visit potentially harmful websites with BT Web Protect

    Protect your Android smartphones & tablets, computers and laptops from viruses and malicious websites with BT Virus Protect

    Prevent unwanted nuisance calls to your landline with BT Call Protect – especially helpful after a spike in COVID-19 related phone scams

    Create strong passwords to prevent hackers accessing sensitive information with our password manager, TrueKey

You’re spending more time online than ever before

Online shopping. Video calling loved ones. Browsing social media. Working from home. They’re all part of our daily routines right now.

    Get alerts if you’re about to visit potentially harmful websites with BT Web Protect

    Protect your Android smartphones & tablets, computers and laptops from viruses and malicious websites with BT Virus Protect

    Prevent unwanted nuisance calls to your landline with BT Call Protect – especially helpful after a spike in COVID-19 related phone scams

    Create strong passwords to prevent hackers accessing sensitive information with our password manager, TrueKey

You want to make sure your kids are safe when online

Whether it’s homework, gaming, or just browsing, you can’t keep an eye on things all the time. That’s okay. You don’t have to.

    Manage your kids screen time with BT Wi-Fi Controls

    Filter out inappropriate websites with BT Parental Controls

    Back up important files, photos and videos with BT Cloud, keeping them safe

    And that’s not all, we’ve got 3,000 cyber experts constantly working to protect our network and keep you and your family safe

You want to make sure your kids are safe when online

Whether it’s homework, gaming, or just browsing, you can’t keep an eye on things all the time. That’s okay. You don’t have to.

    Manage your kids screen time with BT Wi-Fi Controls

    Filter out inappropriate websites with BT Parental Controls

    Back up important files, photos and videos with BT Cloud, keeping them safe

    And that’s not all, we’ve got 3,000 cyber experts constantly working to protect our network and keep you and your family safe


Already a BT customer? Great. Log in now and check your security features are enabled and ready.

Step 1

Log in to your My BT account

Step 2

Click the ‘Your Security’ tab at the top of the page

Step 3

Choose the security features you want to activate or install

Already with us?

Log in to My BT

Stay alert to scams

Fraudsters are known to make calls claiming to work for BT or other companies, when it's actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

Please let us know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

Stay alert to scams

Fraudsters are known to make calls claiming to work for BT or other companies, when it's actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

Please let us know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

Report a scam

We take fraud very seriously. If you have been a victim of fraud please follow the link below and follow the steps. Help us help you. 

Report a scam

Don't recognise the number?

If you receive a suspicious SMS text on your mobile, you can forward it to the number 7726 and our experts will investigate.

More ways BT can help

For more information on our fraud processes and what to do if you are a victim, then please visit our dedicated page.

Find out more


All our broadband packages come with all this kit

Choose BT broadband and you’ll get all these tools to keep you safe, as well as access to specialist support when you need to it. 

BT Web Protect

Protects your devices by warning you if you’re about to visit a harmful website. More screen-time means more exposure.

BT Virus Protect

Powered by McAfee, a world-leader in protection against viruses, ransomware, phishing attacks and hackers. You’re in safe hands.

True Key password manager

Creates and stores strong passwords to keep your online accounts secure. Never forget a password again.

BT Wi-Fi Controls

Allows you to control internet access so you can manage your kids’ screen time. This feature is found in Hub Manager or the My BT app if you’re on Smart Hub 2.

BT Cloud

Securely backs up your photos, music, documents and more with the latest encryption software. Cloud storage also mitigates the risk of losing stuff.

BT Parental Controls

Manage what your family can access online and keep the kids safe from harmful content. Having that extra layer helps give you peace of mind.

BT Call Protect

Helps us to catch nuisance calls before they disturb you. You simply decide which calls and types of calls to send to junk voicemail.


Discover our Top Tips on Tech 

We’ve joined up with ITV and created Top Tips on Tech - a series of videos and guides to help you, your family and friends learn about different technologies and how to get the most out of them.

How to stay safe online, with Angellica Bell

   Download our guide to staying safe online

Keeping your kids safe online, with Marvin & Rochelle

   Download our guide to online safety for kids