What are the minimum system requirements to use the BT Smart Controls app?
To set up the Smart Home Cam or Smart Baby Camera you need:
- Android™ device running Android version 5 or above with access to Google Play Store
- iPhone®, iPad® running iOS 9.0 or higher
- Broadband with wi-fi connection
Once set up, to watch live streams and more on the move you'll need a mobile data package.
Is the BT Smart Controls application (app) available for iPhone and iPad and where would I find the app on the App Store?
Yes, it's available for iPhone® and iPad® running iOS 9.0 or higher. Just search for BT Smart Controls in the App Store.
The App can be downloaded to an iPad, but as the application was built for iPhones, it will scale to fit the screen which may offer a different experience.
Is the BT Smart Controls App available for Android devices and where would I find the App on the Play Store?
Yes, it's available for Android™ devices running Android version 5 or above. Just search for BT Smart Controls in the Google Play Store.
How do I connect my camera?
The BT Smart Controls application will guide you through the set-up process and will configure your camera to connect to your existing wi-fi network. Please be advised that upon set-up your camera may require a firmware update; this process normally takes up to 10 minutes.
Please check the quick start guide for further details. If you’ve lost it, you can view your product's user guide here:
- Smart Baby Monitor 2.8 inch with colour screen
- Smart Baby Monitor 5 inch with colour screen
- Smart Home Cam
Once your camera is set up on your wi-fi network you can access it via the BT Smart Controls App on your mobile device.
Can I use any other Apps to monitor the live video streaming?
No, you can only use the BT Smart Controls App available for Android™, iPhone® and iPad® devices.
What type of SD card do I need?
The Smart Home Cam supports microSD Cards up to 32GB and up to Class 10 write speed.
The Smart Video Baby Monitors do not support SD cards and instead store images and videos in the cloud for 24 hours.
Do I need an account to use the BT Smart Controls app?
Yes, if you're a new BT Smart Controls user, you'll need to create a new account. This account isn't linked to any of your existing BT services, so you can’t use those details to log in.
The application will guide you through the account set-up process and will require authentication via text message when you log in.