Choose the correct user guide for the TV box you have. You can also see the Declaration of Conformity for the box here....
Software Support
For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities, please see our legal pages.
Choose the correct guide for the TV box you have:
If your box looks like this:
|
In standby with network connection |
In standby with no network connection |
Energy Saver |
0.46 Watts |
0.46 Watts |
Always Ready |
7.3 Watts |
7.3 Watts |
Smart Standby (default 1am-5am) |
Energy Saver mode default 1am – 5am |
|
Smart Standby (default |
Always Ready mode default 5am – 1am |
|
Other box states |
||
In Full Operation |
Up to 8.4 Watts |
|
Off |
0.0 Watts |
|
Time to switch from On to Standby in Energy Saver mode |
80 seconds |
|
Model number |
MS-V2000R120-024F0-GB |
Input voltage (V) |
200 - 240 Vac |
Input AC frequency (Hz) |
50/60 |
Output voltage (V) |
12.0 Vdc |
Output current (A) |
2.0 A |
Output power (W) |
24.0 W |
Average active efficiency (%) |
86.80% |
Efficiency at low load (10%) |
76.80% |
No-load power consumption (W) |
0.075 W |
Core Device Software
++DFB
ATOP tool
avahi
Bash
BIND (Berkeley Internet Name Domain)
binutils
bison
bitstream
blktrace
BlueZ
Boost C++ Libraries
Broadcom/stblinux
Bustle
BusyBox
Bzip2
c-ares
Cairo Graphics
certifi
chardet
chrpath
cramfs-tools
cURL
D-Bus
dbus-glib
dbus-python
DHCP
DirectFB
DirectFB-DiVine
Dnsmasq
dnspython
dstat
e2fsprogs
elfutils
ethtool
eudev
expat
file
fio
flex
fontconfig
glib
glibc
GPT-fdisk
gSOAP
gst-fluendo-timeshift
gst-libav
gst-plugins-bad
gst-plugins-base
gst-plugins-good
gst-plugins-ugly
gst-vqe
gst-vqe
GStreamer
HarfBuzz
hattrie
htop
htop
icu
idna
inotify-tools
intltool
iostat
iotop
iozone-3
iperf3
iproute2
iptables
iptraf-ng
iw
Jinja2
jitterentropy-library
jpeg
json-c
json-glib
json-nlohmann
json-schema-validator
kaitai
less
libaio
libarchive
libc_modern
libcap
libconfig
libcurl
libdaemon
libdrm
libelf
libevent - an event notification library
libffi
libgcrypt
libgee
libgles
libgudev
libinput
libmng
libmpeg2
libndp
libnl
libpcap
libpng
libpthread-stubs
libsoup
libsysfs-2.1.0
libtool
liburcu-0.11.1
libwebp
libxkbcommon
libxml2
libxslt
libxslt
libyuv
linux-fusion
log4cplus - Logging Framework for C++
lz4
m4
module-init-tools
mongoose
mtd-utils
mtdev
ncurses
netcat
NetworkManager
nghttp2
ntpclient
openrc
OpenSSL
PCRE
pixz
pngpp
polipo
popt
procps-ng
PSI
psmisc
psutil
pyasn1
pyasn1-modules
pycurl
pygobject
Python
Qt
QtWayland
QtWebDriver
QtWebKit
requests
rng-tools
rpcbind
rsync
socat
SQLite
Squashfs
strace
sudo
sysklogd
sysstat
The FreeType Project
tremor
udev
urllib3
util-linux
Wayland
Wayland-protocols
Weston
wpa_supplicant
xkeyboard-config
XZ Utils
yaml-cpp
zip
zlib
Platform Software (UI)
asap
aws-iot-device-sdk
base64-js
bl
buffer
core-js
core-util-is
d
dayjs
duplexify
end-of-stream
es5-ext
es6-iterator
es6-map
es6-symbol
event-emitter
ext
fetch-mock
glob-to-regexp
ieee754
inherits
isarray
lodash
lolex
mqtt
mqtt-packet
mustache
node-libs-browser
object-assign
once
path-browserify
path-to-regexp
process
process-nextick-args
promise
punycode
querystring-es3
react
react-dom
redux
redux-logger
reinterval
rxjs
safe-buffer
scheduler
setimmediate
stream-shift
string_decoder
symbol-observable
timers-browserify
tslib
type
uri-templates
util
util-deprecate
uuid
webpack
websocket-stream
wrappy
xtend
If your box looks like this:
|
In standby with network connection |
In standby with no network connection |
|
Energy Saver |
0.3 Watts |
0.3 Watts |
|
Always Ready |
9.2 Watts |
9.1 Watts |
|
Smart Standby |
Energy Saver mode, default 1am – 5am |
||
|
Always Ready mode default 5am – 1am |
||
Other box states |
|
||
In Full Operation |
Up to 11.1 Watts |
||
Off |
0.01 Watts |
||
Time to switch from On to Standby in |
180 minutes |
||
British Telecommunications plc, London, E1 8EE Company no. 1800000 |
|
Model number |
MOSO MSA-C2000IC12.0-24B-ZZ |
Input voltage (V AC) |
200-240 |
Input AC frequency (Hz) |
50/60 |
Output voltage (V) |
12 |
Output current (A) |
2 |
Output power (W) |
24 |
Average active efficiency (%) |
88.01% |
Efficiency at low load (10%) |
83.11% |
No-load power consumption (W) |
0.04 |
All EE TV boxes contain opensource software. For more information visit the Humax website. The model number for this box is DTR-T2100/2110/2120.
If your box looks like this:
Model: T4000 - TB Hard Disk Drive
|
In standby with network connection |
In standby with no network connection |
Energy Saver |
0.3 Watts |
0.3 Watts |
Always Ready |
15.0 Watts |
14.9 Watts |
Smart Standby |
Energy Saver mode default 1am – 5am |
|
|
Always Ready mode default 5am – 1am |
|
Other box states |
|
|
In Full Operation |
Up to 17.1 Watts |
|
Off |
0.01 Watts |
|
Time to switch from On to Standby in |
180 minutes |
|
Model: T4000 - 500GB Hard Disk Drive
|
In standby with network connection |
In standby with no network connection |
Energy Saver |
0.3 Watts |
0.3 Watts |
Always Ready |
19.0 Watts |
18.9 Watts |
Smart Standby |
Energy Saver mode default 1am – 5am |
|
|
Always Ready mode default 5am – 1am |
|
Other box states |
||
In Full Operation |
Up to 21.8 Watts |
|
Off |
0.01 Watts |
|
Time to switch from On to Standby in |
180 minutes |
|
British Telecommunications plc, London, E1 8EE Company no. 1800000 |
|
Model number |
MOSO MSA-C2000IC12.0-24B-ZZ |
Input voltage (V AC) |
200-240 |
Input AC frequency (Hz) |
50/60 |
Output voltage (V) |
12 |
Output current (A) |
2 |
Output power (W) |
24 |
Average active efficiency (%) |
88.01% |
Efficiency at low load (10%) |
83.11% |
No-load power consumption (W) |
0.04 |
All EE TV boxes contain opensource software. For more information visit the Humax website. The model number for this box is DTR-T4000.
If your box looks like this:
|
In standby with network connection |
In standby with no network connection |
Energy Saver |
0.3 Watts |
0.3 Watts |
Always Ready |
9.3 Watts |
9.3 Watts |
Smart Standby (default 1am-5am) |
Energy Saver mode default 1am – 5am |
|
Smart Standby (default |
Always Ready mode default 5am – 1am |
|
Other box states |
||
In Full Operation |
Up to 9.5 Watts |
|
Off |
0.0 Watts |
|
Time to switch from On to Standby in Energy Saver mode |
180 minutes |
|
British Telecommunications plc, London, E1 8EE Company no. 1800000 |
|
Model number |
MOSO MSA-C1500IS12.0-18E-ZZ |
Input voltage (V AC) |
200-240 |
Input AC frequency (Hz) |
50/60 |
Output voltage (V) |
12 |
Output current (A) |
1.5 |
Output power (W) |
18 |
Average active efficiency (%) |
86.52% |
Efficiency at low load (10%) |
82.18% |
No-load power consumption (W) |
0.049 |
British Telecommunications plc, London, E1 8EE Company no. 1800000 |
|
Model number |
LITEON PE-1120-4UD1 |
Input voltage (V AC) |
200-240 |
Input AC frequency (Hz) |
50/60 |
Output voltage (V) |
12 |
Output current (A) |
1 |
Output power (W) |
12 |
Average active efficiency (%) |
82.56% |
Efficiency at low load (10%) |
NA |
No-load power consumption (W) |
0.051 |
All EE TV boxes contain opensource software. For more information visit the Humax website. The model number for this box is DB-T2200/T2210/T2220.
If your box looks like this:
|
In standby with network connection |
In standby with no network connection |
Energy Saver |
0.45 Watts |
0.45 Watts |
Always Ready |
2.96 Watts |
2.96 Watts |
Smart Standby (default 1am-5am) |
Energy Saver mode default 1am – 5am |
|
Other box states |
||
In Full Operation |
Up to 3.5 Watts |
|
Off |
0.0 Watts |
|
Time to switch from On to Standby in Energy Saver mode |
80 seconds |
|
Model number |
MSA-C1000IS12.0-18E-ZZ |
Input voltage (V) |
200 - 240 Vac |
Input AC frequency (Hz) |
50/60 |
Output voltage (V) |
12.0 Vdc |
Output current (A) |
1.0 A |
Output power (W) |
12.0 W |
Average active efficiency (%) |
83.26% |
Efficiency at low load (10%) |
73.26% |
No-load power consumption (W) |
0.075 W |
Core Device Software
++DFB
ATOP tool
avahi
Bash
BIND (Berkeley Internet Name Domain)
binutils
bison
bitstream
blktrace
BlueZ
Boost C++ Libraries
Broadcom/stblinux
Bustle
BusyBox
Bzip2
c-ares
Cairo Graphics
certifi
chardet
chrpath
cramfs-tools
cURL
D-Bus
dbus-glib
dbus-python
DHCP
DirectFB
DirectFB-DiVine
Dnsmasq
dnspython
dstat
e2fsprogs
elfutils
ethtool
eudev
expat
file
fio
flex
fontconfig
glib
glibc
GPT-fdisk
gSOAP
gst-fluendo-timeshift
gst-libav
gst-plugins-bad
gst-plugins-base
gst-plugins-good
gst-plugins-ugly
gst-vqe
gst-vqe
GStreamer
HarfBuzz
hattrie
htop
htop
icu
idna
inotify-tools
intltool
iostat
iotop
iozone-3
iperf3
iproute2
iptables
iptraf-ng
iw
Jinja2
jitterentropy-library
jpeg
json-c
json-glib
json-nlohmann
json-schema-validator
kaitai
less
libaio
libarchive
libc_modern
libcap
libconfig
libcurl
libdaemon
libdrm
libelf
libevent - an event notification library
libffi
libgcrypt
libgee
libgles
libgudev
libinput
libmng
libmpeg2
libndp
libnl
libpcap
libpng
libpthread-stubs
libsoup
libsysfs-2.1.0
libtool
liburcu-0.11.1
libwebp
libxkbcommon
libxml2
libxslt
libxslt
libyuv
linux-fusion
log4cplus - Logging Framework for C++
lz4
m4
module-init-tools
mongoose
mtd-utils
mtdev
ncurses
netcat
NetworkManager
nghttp2
ntpclient
openrc
OpenSSL
PCRE
pixz
pngpp
polipo
popt
procps-ng
PSI
psmisc
psutil
pyasn1
pyasn1-modules
pycurl
pygobject
Python
Qt
QtWayland
QtWebDriver
QtWebKit
requests
rng-tools
rpcbind
rsync
socat
SQLite
Squashfs
strace
sudo
sysklogd
sysstat
The FreeType Project
tremor
udev
urllib3
util-linux
Wayland
Wayland-protocols
Weston
wpa_supplicant
xkeyboard-config
XZ Utils
yaml-cpp
zip
zlib
Platform Software (UI)
asap
aws-iot-device-sdk
base64-js
bl
buffer
core-js
core-util-is
d
dayjs
duplexify
end-of-stream
es5-ext
es6-iterator
es6-map
es6-symbol
event-emitter
ext
fetch-mock
glob-to-regexp
ieee754
inherits
isarray
lodash
lolex
mqtt
mqtt-packet
mustache
node-libs-browser
object-assign
once
path-browserify
path-to-regexp
process
process-nextick-args
promise
punycode
querystring-es3
react
react-dom
redux
redux-logger
reinterval
rxjs
safe-buffer
scheduler
setimmediate
stream-shift
string_decoder
symbol-observable
timers-browserify
tslib
type
uri-templates
util
util-deprecate
uuid
webpack
websocket-stream
wrappy
xtend
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More help
The new TV help tool is available to all EE TV customers. When things go wrong, it can quickly get you up and running again. Please click the link below to get started:
